These Terms & Conditions govern your use of the Florist Chelsea online flower delivery service, available throughout Chelsea and the surrounding areas. By placing an order via our website or other digital platforms, you agree to be legally bound by these conditions. Please read them carefully before making a purchase. If you do not accept these terms, you must not use our services.
Our online flower delivery service is available for private individuals and businesses residing or located in Chelsea and the surrounding areas. You must be aged 18 or over and capable of entering into legally binding contracts under UK law to place an order. These Terms and Conditions apply specifically to our customers in Chelsea and neighbouring districts.
Orders for flowers and related products can be placed online through our website. To ensure your order is processed promptly and accurately, please follow the checkout instructions provided. Upon placing an order, you will:
Once payment is completed, you will receive an order confirmation via our website and/or a digital receipt. This confirmation does not guarantee acceptance; we reserve the right to reject orders at our discretion, and will notify you as soon as possible if we cannot fulfil your request. All orders are subject to product availability and delivery restrictions in Chelsea and surrounding locations.
We endeavour to ensure that all descriptions, images, and prices of our flowers and gifts on the website are accurate. Occasionally, substitutions may be necessary due to seasonal availability or unforeseen circumstances. Should a particular flower or item be unavailable, we reserve the right to substitute it with a similar product of equal or greater value, ensuring freshness and aesthetic quality are maintained. We will endeavour to contact you if substantial changes are required.
All prices for our flower delivery services are displayed in pounds sterling (£) and are inclusive of VAT unless specified otherwise. Prices may be subject to change at any time prior to your order being accepted.
Payment is required at the point of order, using the payment methods displayed at checkout, including major credit and debit cards, or other approved electronic payment systems. By submitting your payment information, you warrant that the payment method is valid and that sufficient funds are available. Your payment will be authorised and captured when your order is placed; failure to receive full payment will result in your order not being processed.
Florist Chelsea provides flower delivery throughout Chelsea and neighbouring areas. We strive to deliver all orders on your selected date and, where possible, within your chosen timeframe. Delivery times should, however, be considered estimates, and while every effort is made to meet them, we cannot guarantee exact timings due to factors beyond our control (e.g., traffic, weather, or unforeseen events).
It is your responsibility to provide the correct and complete delivery address, contact number, and recipient information. If the recipient is unavailable at the delivery address, our courier will attempt to leave the flowers with a neighbour, in a safe place, or to re-attempt delivery at the earliest convenience. In instances where incorrect or incomplete information is provided, we cannot accept liability for failed or delayed deliveries.
If you need to amend or cancel an order, please do so as soon as possible. Amendments or cancellations can only be accepted prior to the preparation and dispatch of your order. Once your flowers have entered the process of being arranged or dispatched, cancellations cannot be guaranteed.
To request an amendment or cancellation, please contact us using the method provided at checkout. We will always confirm receipt of your request and advise whether the change or cancellation is possible. Refunds, if applicable, will be processed back to the original payment method within 3 to 5 business days, subject to your card provider’s timescales. Please note, once your order is out for delivery or has been delivered, no refund can be offered on perishable goods such as flowers, except where required by law.
We pride ourselves on the freshness and quality of our flowers. If, however, you are dissatisfied with the product or service received, please contact us as soon as possible – ideally within 24 hours of delivery. We may ask for photographic evidence of the issue to assist with resolution.
At our discretion, we may offer a replacement, partial or full refund, or other remedy, depending on the circumstances. Your statutory rights are not affected by this policy.
Florist Chelsea will not be held liable for any indirect loss, consequential loss, loss of income, profit, or reputation that results from the use of our service or from the supply or use of goods purchased via our website. Our maximum liability for any direct loss arising under or in connection with these terms shall be limited to the total price paid for the product.
We cannot accept liability for delays or failures in delivery that result from events outside our control, such as adverse weather, road closures, or failure by third-party delivery partners.
Nothing in these terms seeks to exclude or limit liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under UK law.
All content on the Florist Chelsea website, including text, images, logos, and designs, is protected by copyright and intellectual property laws. You may not use, reproduce, or distribute any part of this content without our express permission.
We handle your personal information with respect and in accordance with current data protection legislation. Information provided during ordering is used solely for processing deliveries, communicating with you regarding your order, and improving our services. For further information on how your data is used and protected, please refer to our Privacy Policy, which shall be made available on our website.
By placing an order with Florist Chelsea, you confirm that:
We shall not be liable for any failure or delay to perform our obligations where such failure arises from events outside our reasonable control. This includes (but is not limited to) natural disasters, strikes, pandemics, governmental actions, or breakdown in supply chains.
Florist Chelsea reserves the right to update or amend these Terms & Conditions at any time, without notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this page regularly to ensure you are aware of any updates. Continued use of our site and services following changes will constitute your acceptance of such amendments.
These Terms & Conditions do not intend to confer any benefit on any person who is not a party to them under the Contracts (Rights of Third Parties) Act 1999.
If any provision within these Terms & Conditions is held to be invalid, unlawful, or unenforceable by a competent authority, the remaining provisions shall remain in full force and effect.
These Terms & Conditions and any dispute arising in connection with them shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions regarding these Terms & Conditions, or require assistance before, during, or after placing your order, please refer to the contact details provided at checkout or on our website. We strive to respond to all queries efficiently and courteously.
Thank you for choosing Florist Chelsea for your flower delivery needs in Chelsea and the surrounding areas. We look forward to serving you with the highest standards of service and quality.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 111 Drayton Gardens, London, SW10 9QU.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Chelsea, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Chelsea.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
