Florist Chelsea is committed to providing the freshest flowers to all our valued customers across Chelsea, whether for households or local businesses. We take great pride in the high standards of quality and freshness of every floral arrangement delivered. Our fresh flowers guarantee ensures that your blooms will arrive in pristine condition and stay vibrant for the maximum possible time.
If your flowers arrive damaged or less than fresh, we sincerely apologise and are here to help. Should your delivery show signs of wilting, bruised petals, or other physical damage upon arrival, please notify us within 24 hours of receipt. We kindly request a photograph of the damaged flowers to help us understand and resolve the issue quickly. Our team will assess your claim and offer a prompt resolution.
Our arrangements are crafted daily using only the freshest flowers. We guarantee your flowers will remain in beautiful condition for at least five days from the delivery date, provided they are properly cared for as per our guidelines. In rare circumstances where your arrangement fails to retain its freshness within this period (and has been cared for as instructed), we encourage you to contact us with supporting details, so we can make it right.
Your satisfaction is our top priority. If flowers arrive damaged or do not meet our freshness guarantee, you may be eligible for either a replacement or a full refund, depending on your preference. Once your claim is reviewed and approved, we will arrange for a replacement to be delivered at the earliest convenient time or process a refund to your original method of payment. Please note that refunds and replacements are handled promptly to ensure your experience with Florist Chelsea remains smooth and positive.
Due to the perishable nature of fresh flowers, returns are not generally feasible. However, our refund and replacement policies cover instances of damage, quality-related concerns, or significant discrepancies from your original order. To expedite the process, please provide detailed photos and relevant order information when you report an issue.
If for any reason you are unhappy with your order or our service, we encourage you to let us know as soon as possible. You can reach out via our online contact form with your order details, a clear description of your complaint, and any supporting evidence such as photographs. Our customer service team is dedicated to fully investigating complaints and will respond promptly, normally within 48 hours. We value open communication and are committed to resolving issues fairly and professionally.
Florist Chelsea is proud to be a trusted local florist, serving the Chelsea community and surrounding areas with care and dedication. Whether you are decorating your home, celebrating a special occasion, or enhancing your business, you can rely on our reliable service and fresh flowers guarantee. Your trust means the world to us, and we are always here to support you should any issues arise with your order.
Thank you for choosing Florist Chelsea. Your satisfaction and peace of mind are at the heart of everything we do.
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